Ana
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Recent activity by Ana
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PACKAGES - How safe is my payment?
Security and privacy are the key indicators for us. All payments in fortunica app are made through the Adyen service. This is fully compliant with the PCI DSS 3.2 standard as a Tier 1 service provi...
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PACKAGES - What packs are available?
Welcome Offer:This is a unique welcome offer available to all users who register on fortunica for the first time. This pack is perfect for you if you are a newcomer. You will be able to try out the...
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What should I do if I'm not satisfied with a reading on the app?
If you're not satisfied with a reading on the app, you can take the following steps: Please contact our customer support through the app. They will review your case and may offer a refund or credit...
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How can I ensure that the advisor replies to my private question within 3 hours?
While the app cannot guarantee that the advisor will reply to your private question within 3 hours, you can increase your chances by selecting an advisor who has a high response rate or a good trac...
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How do I cancel a premium service?
You can cancel a private question on this app if the advisor hasn't replied to you within 12 hours of asking the question. To cancel a premium service, you need to сlick on the cancel button, and y...
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How do I cancel a private question?
You can cancel a private question on this app if the advisor hasn't replied to you within 3 hours of asking the question. To cancel a private question, you need to find the private question you wan...
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How do I use and purchase a Premium Service?
Using a Premium Service, as well as any other, is very simple: Login to your account > Click on Premium Sessions > Click here to explore more> choose the service you want.Or follow the instructions...
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What was I billed for?
Whenever you send a question or buy a package on Fortunica, you will receive an email confirmation. You can also review your transaction history anytime by using the links below, depending on your ...
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Why don't I have a PIN?
If you are reading this you might have noticed that we are no longer using a PIN in the fortunica app. You can now use your email address and password to lock your account, which will keep the fort...
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Why is it compulsory to add my email?
By adding your email to your Fortunica account, we can ensure that your account is always secure. In case you switch to a new device in the future, it will enable us to transfer your account, along...
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