Ana
Articles
Recent activity by Ana
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What should I do if I'm not satisfied with a reading on the app?
If you're not satisfied with a reading on the app, you can take the following steps: Please contact our customer support through the app. They will review your case and may offer a refund or credit...
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How can I ensure that the advisor replies to my private question within 3 hours?
While the app cannot guarantee that the advisor will reply to your private question within 3 hours, you can increase your chances by selecting an advisor who has a high response rate or a good trac...
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How do I cancel a premium service?
You can cancel a private question on this app if the advisor hasn't replied to you within 12 hours of asking the question. To cancel a premium service, you need to сlick on the cancel button, and y...
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How do I cancel a private question?
You can cancel a private question on this app if the advisor hasn't replied to you within 3 hours of asking the question. To cancel a private question, you need to find the private question you wan...
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How do I use and purchase a Premium Service?
Using a Premium Service, as well as any other, is very simple: Login to your account > Click on Premium Sessions > Click here to explore more> choose the service you want.Or follow the instructions...
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What was I billed for?
Whenever you send a question or buy a package on Fortunica, you will receive an email confirmation. You can also review your transaction history anytime by using the links below, depending on your ...
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Why don't I have a PIN?
If you are reading this you might have noticed that we are no longer using a PIN in the fortunica app. You can now use your email address and password to lock your account, which will keep the fort...
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Why is it compulsory to add my email?
By adding your email to your Fortunica account, we can ensure that your account is always secure. In case you switch to a new device in the future, it will enable us to transfer your account, along...
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How can I pay for my reading?
When buying questions on Fortunica, you can choose to pay for them individually or in a discounted bundle pack, depending on what works best for you. Payment is quick and easy, and you can pay dir...
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Private or public questions?
There are 2 types of questions that you can ask: 1. Public questions:Cheaper & faster! They are shown (anonymously) on the public timeline as soon as an advisor answers your question. Public questi...
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