Advisors try to answer questions as soon as they are available. It can take up to a couple of hours depending on their workload. You can check their normal response time in their profile to have an idea on how long it usually takes them to answer a question. If you are using an Apple device, you can also click on the “quickest” tab in the advisor pool to see the average response time.

Please bear in mind that advisors are real people and are not always available. Many advisors will live in different time zones to you. In addition, they also need time to work on the reading process in order to guide you with the best possible answer.

If you still haven’t received an answer after 12 hours, you can click the “cancel” button to cancel your question and send it to a different advisor.