FAQ

PAYMENTS - Why is my question in "not sent" status?

Ana
Ana

If your question is in “not sent” status means that the payment could not be processed.

One of the reasons could be that the user’s credit card issuing bank did not approve the transaction, due to insufficient funds, invalid credit card number, expiration date, etc. Please, go to your account, then payment methods and make sure the information entered is correct.

 

For further information, please contact us at hello@fortunica-app.com

Was this article helpful?

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.